Payment is due within the timeframe specified on the invoice unless otherwise agreed in writing. Ongoing maintenance clients may pay via secure direct debit in accordance with their agreed maintenance schedule.Maintenance plans are tailored to each property and may include weekly, fortnightly, monthly, or seasonal visits. Pricing is based on the property's size, condition, accessibility, and the scope of ongoing work required. Plans remain flexible and can be adjusted as your property's requirements change. Either party may cancel an ongoing maintenance agreement by providing 14 days' written notice. Scheduled services may be postponed due to unsafe weather conditions, including heavy rain, storms, high winds, or extreme temperatures. Where possible, postponed visits will be rescheduled at the next available opportunity. Clients are responsible for providing safe and reasonable access to the property during scheduled appointments. If access cannot be obtained upon arrival, a call-out fee may apply. Reasonable care is taken while carrying out all work. Clients should notify us of any fragile items, hidden services, or existing property defects prior to commencement.Nordstone Landscaping may photograph completed projects for use within our portfolio, website, and marketing material unless the client requests otherwise in writing.Our workmanship is guaranteed, and any workmanship-related concerns reported within a reasonable timeframe will be addressed. This warranty does not cover normal wear and tear, weather damage, misuse, lack of maintenance, or damage caused by third parties.Nordstone Landscaping's liability is limited to the value of the services supplied, except where otherwise required under Australian Consumer Law. Nothing within these Terms & Conditions excludes any consumer rights that cannot legally be excluded.
All quotations provided by Nordstone Landscaping are free of charge and remain valid for 30 days unless otherwise stated. Quotations are based on the information available at the time and may be subject to change if site conditions differ from those disclosed or inspected.Our quotations cover only the services specifically outlined within the proposal. Any additional work requested after commencement, or any unforeseen site conditions requiring variations, may incur additional charges and will be discussed with the client before proceeding wherever possible.All prices are quoted in Australian Dollars (AUD). Unless otherwise stated, advertised prices include GST. Maintenance plan pricing displayed on our website is indicative only and subject to property size, garden condition, accessibility, service frequency, and the scope of works required.A quotation may be accepted verbally, by email, SMS, WhatsApp, or by signing the quotation. Acceptance of a quotation constitutes acceptance of these Terms & Conditions. Certain landscaping and construction projects may require a deposit before materials are ordered or work commences. Any deposit requirements will be clearly outlined within the quotation. The client is responsible for identifying any underground services, irrigation lines, plumbing, electrical cables, or concealed infrastructure before work begins. Nordstone Landscaping accepts no responsibility for damage to undisclosed services.Natural products including timber, stone, soil, mulch, and plants may vary in colour, texture, size, and appearance. These natural variations are normal and are not considered defects. While we use quality materials and proven installation methods, we cannot guarantee the long-term performance of plants or turf due to weather conditions, irrigation, pests, soil conditions, or ongoing maintenance practices.Should unforeseen site conditions arise during a project, any variations affecting the original quotation will be discussed with the client before additional work proceeds wherever practical.